Hosting Question you should ask. Server Questions. Frequently Asked Questions. Support Questions

Here are some questions people may need to ask a Hosting Company: -

General Notes: -

1. Check that you have a physical address where you are able to contact the supplier and if possible check it.
2. Ask to see a demo Control Panel and use this to check the Server Status. (Any non-Green could indicate problems.)
3. Use the demo Control Panel email system to email a message to both a web based email and a no web based email address, make sure they both arrive. 
4. Use demo Control Panel to set up a SQL database and test it with phpMyAdmin (Web Interface for SQL), check for speed as well.
5. Check any on-line support for speed and reaction.
6. Check any on-line Forums to see how problems are dealt with in speed and quality.

Email these questions to any possible Host Technical support. 

Some questions may be repeated or written in a different way to see how well they cope with these.

Web Master Law. Legal issues for Web Masters

See how long they take to answer and the type of answer they give you.:-


Do you support? 

WAP, CRON Jobs, SSL, PERL, PHP, JSP, SSI, SQL, MySQL, ASP, Active Server Page, FLASH

Are you able to install PERL modules as requested

Python 2.2 or better, XML

Do you have a secure certificate and SSL that I can use?

Minimum of SSL, 128-bit for securing Web content

FrontPage Server Extensions

Which Pre-Installed Unix Apps

Which Pre-Installed CGI Apps

Email: Sendmail server supporting SMTP, IMAP4, POP3

Do you allow Telenet, SSH, etc...

Do yo support allow Mod Rewrite

How many shared users are they. 

Bandwidth please do not state unlimited or "As much as you need" 

Storage please do not state unlimited or "As much as you need" 

FTP, anonymous FTP access

How many sub directories 
e.g. 
/cgi-bin 
/data 
/counters 

In addition: - 

How many top level domains 

How many sub domains 
e.g. 
http://one.domainname.com 
http://two.domainname.com 
http://three.domainname.com 
http://four.domainname.com 
http://five.domainname.com 

Parked Domains

CURL & GD (w/ JPG) support

Apache Handler Access

Do you allow MP3, Video, Video streaming, audio files, PDF and exe files for download by users.

Do you provide Content Management Systems

Which web statistics do you use? 

Do you provide RAW log statistics files. 

Which Control Panel do you use? (cPanel, Plesk, Helm) 

Do you use RAID and Drive Mirroring support. If so what level type (Mirrored, striped etc...)

Hardware, RAM Disk size, Backbone 

Are you Linux or Windows 

Is a Domain Name supplied, What extensions (.com, .co.uk etc) 

Server Up Time (99%) ? 

UPS Generators. 

What levels of Security do you use. 

Do you support Web Email

Number of emails allowed? 

Do you support Email redirection 

Do you support ImageMagickTM

Do you provide Shopping Cart, Fantastico, Invasion Board, phpBB

CGI Wrapper

Where is your datacenter

Do you carry out Daily Backups.

Do you allow SSH

What type of Technical support do you provide. (Telephone, on-line, Forum, email). (Note not many provide programming or code support)

What is your Transfere to a different host policy.

The BoxTrapper (anti-spam tool)

Password Protect Directories

Is there a minimum time contract/commitment? 
How soon will my account be set up and ready for use? 
Do I have access to update my site 24 hours a day? 
Can you register a domain name for me? Can you set up domains other than .com .org .net .co.nz, .org.nz, and .net.nz? 
Do you offer a money back guarantee? 
Do you host Adult sites, warez sites or sites containing illegal material? 
Is my site backed up and how often? 
How fast are your connections? 
What are your server specifications? 
What types of payment do you accept? 
How do I transfer my site to you? 
What do Autoresponders do and are they included? 

Technical Questions 
I changed my Control Panel password and now I can't get in. 
How do I get my email? 
I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. How do I do it? 

What is the path to  PERL? 
Whats is the path to send mail? 
Where should I put CGI scripts for my domain? 
I uploaded my files, but I don't see my page? 

Can I check the web mail without going through the Control panel? 
Can I check my Stats without going through the Control panel? 
Where is mogrify ? 
Can I set up forwarder with out keeping a copy on the server ? 

Account and Billing Questions 
Can I upgrade my plan or features later? 
How can I check/change my account information? 
How do I cancel my account? 

Check for rubbish service

• Apache Web server, HTTP 1.1 compliant 
• 
• Messaging support for: mail accounts, aliases, message relaying and blocking 
• via RBL, file transfer limits, message forwarding and auto reply 
• Virtual hosting services: Name based & IP based 
• No software limits 
• 
• OS Based on Red Hat* Linux as modified by Intel using Linux kernel 2.2.16.3 
• 
• CGI support 
• Perl/PHP/ASP scripting 
• 
• Online Quick Help 

How about these:-
Redundant OC12, OC3, and DS3 Internet connectivity 
Cisco routers and switches 
Redundant power backup 
24/7 data center monitoring 
Independent Web Server with Root Level access 
Complete control over server config files and logs 
Multiple domain name virtual hosting capability 
Complete control over SMTP, POP/IMAP, HTTP, FTP servers 
Domain Name Registration 
Unlimited E-mail forwarding, aliases and POP/IMAP mailboxes 
Unlimited E-mail autoresponders 
Full access to our CGI library 
Complete control over your own CGI-BIN 
FTP, SSH, telnet, Frontpage, Windows FileShare (Samba) access to your server 
Microsoft Frontpage server extensions 
Run your own RealServer: True RealAudio and RealVideo streaming 
Cybercash, Miva, MySQL, PostgreSQL, mSQL, PHP, SSI,, PGP, SSL and more! 

Agora Shopping Cart

The Interchange shopping cart

Other Shopping Carts

Advanced E-commerce Solutions

Web server with support for PHP version 4.0.6 or better.
Your php.ini should match the following requirements:

a. track_vars is enabled.
b. magic_quotes_gpc is enabled.
c. safe_mode is disabled

The web server must have support for MySQL database version 3.23 or better. You will need to have access to MySQL database, i.e. to know the MySQL server name, database name, username and password for MySQL access.

Your existing host will be able to confirm if these features are available.

Can you provide compatible UK based hosting if you require it.

Which web based statistics do you supply.

Which Languages are you able to display the Control panel in, e.g. English, Spanish, French, German, etc...

Do you provide any protection against 

A Denial Of Service, (DoS), Distributed Denial Of Service, (DDoS). This is a attempt to send such a large amount of false traffic, (clicks to the website being attacked), that that websites response time is slowed for legitimate visitors or the website under attack keeps crashing because it can not cope with the number of requests for data, or the website goes beyond the bandwidth allowed by the server and the account for that website is suspended. The more common attacks use built-in “features” of the TCP/IP protocol to create exponential amounts of network traffic.

Other useful links

Top websites. Domains Top Address. Find or sell domain names. Want to sell a Domain Name? Want to make money from a unused domain name you own?  Only pay on a sale. Need to find a domain name for your business? Search now!

QuidHosting. Hosting links. Host your website Find and compare Host offers.

File Names being saved in the incorrect case

HTTP Status Codes. FTP Status Codes. Website Error Codes. Domain Error Codes

Check for rubbish service

Web Services UDDI, WSDL, SOAP.

Apache open-source software and Apache Servers. Mod Rewrite.

Email software and Autoresponders

Online Payment, Shopping Carts, etc

Players and viewers/PDF file viewers. Messenger Services.

Web Master Tools and Utilities

Visualisation of how Search Engines and Keywords link together

Anti-Virus Software Tools & Utilities

Translation 

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